Frequently Asked Questions

FAQs

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Topics

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Product

Payment

Company

Support

Product

1. Do you offer a free trial?

Yes, you may get your free trial at https://connect.sql.com.my/

2. System Requirement:
  • Operating System: Windows 10 and above (recommended with 64-bit windows).
  • Processor: Intel i5 or above
  • RAM: 4GB
  • Internet/broadband connection for remote desktop
3. Where can I get the price?

You call our support at 04-2999 399 for more information

4. What if my service contract is going to expire?

Please call our support at 04-2999 399 to renew service contract

5. How do I know which software is suitable for me

You may contact us on 016-328 4983 for free consultation. We will suggest the most suitable solutions based on your problem and industry.

6. What is SQL Accounting?

SQL Financial Accounting is designed to deliver business-critical functionality to a large deployment of network environments. At the core of it lies a robust Client-Server architecture that allows significant advantages in flexibility, reliability, performance, and stability. Self-tuning features include cost-based query optimization and dynamic re-balancing of report structures enhances performance and provides a wide range of business reports. More important, SQL Financial Accounting is an Open Period solution that enables you to collect more data over a wider time frame for better decision-base analysis.

7. What is SQL Payroll?

SQL Payroll software is built from the ground up around the Payroll Process. You can easily process and print from one to hundreds of employee’s pay slip with just a few mouse click. What’s more, is that you can virtually keep unlimited payroll history and have your data safe and sound with strong security and data protection.

8. What is SQL POS?

SQL Point Of Sales‘s (POS) seamless integration makes it easy to sell your products and accept multiple payments. Inventory, orders, and customer data are automatically updated. SQL Pos covers a wide range of industries- Mini Markets, Book Stores, Hardware Stores, Pharmacies Medical Stores, and many more.

Payment

1. How can I pay for your products? / What method of payment do you take?

We accept online transfer, bank in, and cheque.

Company

1. Where is your company located? / Where can I find you?

35-5-03&3A, GOLDEN TRIANGLE, 2, Jalan Dato Ismail Hashim, Relau, 11900 Bayan Lepas, Penang

2. How might I get in touch with you?

You may contact us via WhatsApp / phone call / email / walk-in (preferably by appointment).

3. What are you selling?

We sell business software for different industries. For example, SQL Accounting / SQL Payroll / SQL POS. We also provide aftersales service e.g. employee training, and technical support.

4. What is your company working hours?
  • Monday – Friday, 9:00 am – 6:00 pm
  • Saturday, 9:00 am – 1:00 pm
  • Sunday & Public Holidays – Closed

Support

1. Installation instruction? / How can I get installation support?

You may contact us via WhatsApp / call our hunting line / refer to YouTube: https://www.youtube.com/watch?v=JVeR-KMgE1g

2. Is the support free?
  • Service contract subscriber is entitled to unlimited support and employee training.
  • For non-subscribers, each support ticket will be charged.
3. How can I get your support?

You can call our helpline 04-2999399

4. What should I prepare for installation / upgrading / linking?

Utility software: Ultraviewer / Anydesk

5. How can I migrate my databases?

You can export your database to provided Excel template then contact us for migration

6. What if I don't know how to use? / Is there any guidance or training provided?

We will contact you to schedule your training after payment.

7. How can I register for employee training?

Register on https://www.sqlacc.com/training-2/

8. Is the training free?

Employee training is free for Service Contract Subscriber

9. Where can I get my software after payment?

We will contact you for software installation & setup after payment.

10. How can I make an appointment?

You call our support at 04-2999 399 for more information